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Recent work

Balto

  • Rapid prototyping
  • Ideation
  • AI
  • Desktop app
  • Data viz
  • Conversational UI

Balto is an AI-driven call center application with a suite of real-time tools for agents and managers. They went big on several major enhancements and I was selected as the lead designer to augment a large team of newly-hired engineers and product managers.

Screenshot of the Balto application

Design selections

Balto desktop app Balto real-time chat Balto log Balto reports Balto scorecard Balto scorecard configuration Balto scorecard dashboard

Prototypes